Entreprise :

Partenaire des entreprises en France et dans le monde, Orange Business Services est présent dans plus de 160 pays et territoires et dispose du réseau sans couture le plus étendu au monde. Plus de 2 millions de professionnels, entreprises et collectivités en France ainsi que 3 000 multinationales nous font confiance chaque jour.

Orange Business Maroc est une entité d’Orange Business Services spécialisée dans la conception et le développement de services applicatifs et l’intégration de systèmes. Elle soutient également la croissance des services Connectivité et Services Managés.

Les projets que nous déployons pour les entreprises sont complexes et structurants pour elles. Partenaire de la transformation digitale des entreprises, nous recherchons des hommes et des femmes orientés clients, passionnés, pionniers et conquérants.

En 2018, Orange a obtenu à nouveau la certification  « Top Employer Africa 2018 » pour la cinquième année consécutive et s’est vu remettre pour la troisième fois consécutive la certification « Top Employer Global 2018 ». Cette certification consacre les meilleures politiques et pratiques en termes de programmes de ressources humaines.

Adresse :

Technopolis ,11100 Sala Al Jadida, Maroc .

Poste :

Department:

SMD Service Management and Development is a part of CIWS Corporate innovative Workspace services / OIS Office IT Services . SMD manages office IT projects and/or services for the worldwide Orange Business Services legacy Equant users

Responsabilities:

• Manage Orange Business Services SMD services, and projects (ex : management of affiliates, Salsa), using Orange Business Services project management methodology and project management tools where appropriate
• Manage other projects or services as needed to support continued Office IT services development
• Manage productivity services as assigned, with regular reporting, user support ,problem tracking and resolution, improvement plans and service evolutions. Productivity services includes messaging (Microsoft Exchange), instant messaging (Skype For Business), web messaging, mobile messaging (Activesync), multimedia conferencing (Coop’Net), distribution lists .
• Contribute to publish KPI’s, dashboards and status reports, as appropriate for the managed service(s) and project(s)
• Communicate on service availability and service evolutions
• Define and produce, key documents specific to the project or service, such as service description, architecture, OLA/SLA, problem/root cause analysis, escalation procedure, project plans, RFP, test/acceptance plans
• Develop and define global policies and standards for the managed service(s) and projects
• Develop and maintain communications with other departments within OIS, CIWS, OBS IT as well as departments outside of OBS IT.
• Participate in crisis management teams for major issues on managed service(s) and project(s)

Profil recherché :

Qualification/Experience: 

• Engineering degree in computer science
• 5 years project / service management experience and certification, ITIL foundation certification
• Flexibility and ability to adapt to constantly changing environment
• Customer satisfaction oriented
• Capability to take initiative, make decisions, react quickly and effectively in critical situations
• Strong analytical, verbal and written communications skills
• Strong team work and virtual team capability, results oriented
• Ability to work autonomously with minimal guidance on objective / expected results
• Fluent in written and spoken French and English
• Communication, organization, prioritization skills
• Microsoft environment technical expertise beneficial, particularly Windows environments (Operating System, Office), Outlook-Exchange, Skype for Business, Active Directory

Advanced Core Competencies:

• Agility, Flexibility and innovation
• Results Driven
• Prioritization and Balance
• Global Effectiveness
• Customer Service Orientation
• Teamworking and networking
• Communication

Proficient Core Competencies:

• Operational and Financial Excellence
• Knowledge Development